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SHOPPING ONLINE
Placing Your Order ...
Step 1 -
Add Items to the Shopping Cart
- When you see items you would like to buy, click Add to Shopping Cart. When
you are ready to place your order, click Continue to Secure Checkout. You can
remove items from your cart by selecting the checkbox to the left of the
product image then clicking the Update button.
Step 2 -
Login - For existing customers, enter
your email address and Strettaapparel.com password, then click Checkout. For
new customers, enter your email address, mark that you do not have a Strettaapparel.com
password, and create one. Then click Create Account.
Step 3 -
Your Information - Enter your Billing Information,
followed by your Shipping Information and select your desired Shipping Method.
For information on our Shipping Methods, please see below. When complete, click
Continue Checkout.
Step 4 -
Review - Confirm your billing and shipping
address, order details and credit card information. When you are ready to
finalize your order, enter your Strettaaparel.com password and click, Complete
my Order
Step 5 -
Your Confirmation - You will receive an email
confirmation and you may print a copy for your record. We will begin processing
your order right away.
What if I forgot my password?
If you forgot you password, simply click on this link and it will be emailed to you right
away.
Can I pay by cash?
Unfortunately we only accept Credit Cards on Strettaapprel.com
What credit cards do you accept?
We accept Visa, Mastercard, and American Express
Do you charge sales tax?
We charge sales tax for all orders shipped to California. We
do not add sales tax for items shipped outside of California.
How can I track my order?
A confirmation email is sent once your order has been
accepted. When your items ship, you will receive a shipment confirmation email
that will provide you with a UPS/FedEx/USPS tracking number.
You can also check the status of your order by logging into your account at Strettaapparel.com.
Simply click the My Account link at the top of your page. Sign in and click
View Order History then your Order Number to view the details of your order.
How can I modify my order?
Customer Service at 1-323-951-0444 or email
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. We will
Item availability
We do our best to keep our inventory accurate. Occasionally
certain products may sell out before we can fulfill an order. If we are out of
stock on an item you have ordered, we will notify you as fast as possible via
e-mail or phone. Any changes to your order will be reflected in your order
total.
What is your Privacy Policy?
found here: http://www.strettaapparel.com/privacy-policy
Is Strettaapparel.com secure against fraud and online hackers?
Security at Strettaapparel.com is something we take very seriously. Our site
is checked daily by HackerSafe to ensure Strettaapparel.com is secure against
malicious attacks. GeoTrust SSL Technology guarantees that your personal data
is transmitted from your PC to our Server with the most sophisticated
encryption technology available. Additionally all personal credit card
information is encrypted on our servers.
Why did I receive multiple charges on my Credit Card for one order?
An authorization hold will be placed on your credit card
when your order place is placed and will be released when your order has been
processed.
We charge your credit card when an item ships to you. If your order includes
multiple items that are shipped at different times, from different locations,
you may find separate charges on your credit card statement. Please know that
it may take a few business days for your banking institution to release the
original authorization hold placed on your credit card.
Where is the 3 digit security code on my credit card?
The Card Security Code (CSC) is a 3 or 4 digit number
printed on the back of a credit card (typically in the signature field). The
number appears only on the card itself (not on receipts or statements) so it
can provide some indication that the physical card is in the possession of the
buyer.
How do I make changes to my account profile?
Log into your account and click the My Account tab. From here you can modify your
address, change your e-mail, password and add addresses to your address book.
Coupons and Promotions
We love offering Strettaapparel.com customers
with special promotions and discounts.
Price Adjustments
If the item you purchased is reduced from its
regular price, we will happily accommodate a price adjustment within 3 days of
your order date. However, price adjustments cannot be made if a discount or
promotional code has already been applied.
Pricing Errors
We work hard to ensure the accuracy of
pricing. Despite our efforts, pricing errors may still occur. If an item's
price is higher than the price displayed, we will remove that item from your
order and notify you of the cancellation.
Shipping
What Countries do you ship to?
Strettaapparel.com ships to most
locations throughout the world. See the full list of countries..
Processing Guidelines
All orders are processed pending
availability and credit card verification. Orders placed Monday through Friday
at 9:00 am PST will begin processing on the same day. Orders placed on Friday
after 9:00 am PST and through the weekend will begin processing on the
following Monday.
Strettaapparel.com will contact you
if the merchandise you have ordered is out of stock or if additional
identification is needed for credit card verification.
Most items ordered are processed
within 48 hours. Processing times may be longer for certain items, as
referenced on an items product page.
Domestic Shipping Costs and Methods
Standard Ground Shipping - within the continental USA
Delivery within in 1-7 business days
Free Ground Shipping on all regular
priced orders
Shipping fee of $6.95 applies to all
sale and discounted orders
Allow additional time for order
processing (see processing guidelines)
Standard Ground Shipping - to Alaska
and Hawaii
Delivery within in 2-7 business days
Hawaii $6.95
Alaska $6.95
Allow additional time for order
processing (see Processing Guidelines)
Expedited 2-Day Shipping
Delivery within 2 business days
Shipping fee of $24.95 applies
Weekend Delivery is not available
Allow additional time for order
processing (see Processing Guidelines)
We do not currently ship to P.O.
Box/APO/FPO addresses.
International Shipping Costs and Methods
International Shipping
Delivery within in 2-5 business days
Shipping fee of $39.95 applies
International shipping charges do
not include taxes or duties. Please contact your local customs office to
request details of these charges.
International Shipping Policies
their passport to 1-323-951-0462 or scanned copy of their passport to
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.
Strettaapparel.com accepts no risk
of merchandise loss due to international shipment. All risk passes to you upon
our delivery to the carrier. You may be subject to import duties and taxes once
a shipment reaches your country. Additional customs clearance charges must be
paid by you; Strettaapparel.com has no control over these charges and cannot
predict what they may be. International orders may be subject to customs
clearance procedures which may cause delays beyond original delivery estimates.
Customs policies vary widely from
country to country; contact your local customs office for more information.
When ordering from Strettaapparel.com, you are considered the "importer of
record" and must comply with all laws and regulations of the country in
which you are receiving the goods.
Refused Shipments
If you choose to refuse your
shipments from Strettaapparel.com, you will be responsible for any duties,
taxes and/or customs charges that are incurred on the package, and the cost of
returning the package to Strettaapparel.com. This amount will be deducted from
your merchandise refund.
Privacy
Strettaapparel.com takes the utmost
of care to ensure your privacy. We would like our international customers to
understand that international shipments are subject to opening and inspection
by customs authorities. Also, we are required to provide customs authorities
with basic shipment and product information.
Why did I receive multiple shipments from Strettaapparel.com?
We have many warehouses. If you ordered multiple items from Strettaapparel.com
it is possible that you will receive your items from different warehouse
locations.
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