SECURE SHOPPING GUARANTEE
We want you to be fully satisfied with every item that you purchase from strettaapparel.com If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling, gift wrap, and other charges.
The item must be returned in good condition, in original boxes (whenever possible), and with all tags paperwork, parts and accessories to ensure credit.
If you request a return after the 30-day period, please contact our Customer Service Department.
Our Standard Return Policy does not apply to all items. For a list of exceptions to our Standard Return policies and instructions on how to return these particular items, please read our Return Exceptions Policy below.
DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, contact a Customer Service Specialist within 30 days of delivery at 323-951-0444. Please be prepared to supply the Specialist with the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number. strettaapparel.com will make every reasonable effort to assist you with your return. If you do not contact Customer Service, you are responsible for all return shipping charges.
If there is extensive damage to the carton upon delivery, contact a Customer Service Specialist immediately at 323-951-0444. Please have your order number available when you call.
You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. You will be refunded the return shipping cost if the return is a result of a manufacturing defect or shipping error.
RETURNING AN ITEM
If you wish to return an item to strettaapparel.com, please follow the instructions below. Instructions are also outlined on the packing slip with your shipped items.
- Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All items must be returned in good condition, to ensure credit.
- Enclose the bottom perforated portion of the original packing slip with the item. Please keep the top portion for your records. If you cannot send your packing slip, please include your order number, billing name, and address with the item(s).
- Before sending your return shipment, please remove all extra labels from the outside of the package.
- Send the return package to the following address (unless your packing slip directs otherwise):
8266 Melrose Ave
Los Angeles, CA 90046
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
- It is recommended that you use UPS or Insured Parcel Post for your return.
- Keep the Return Tracking Number for your return package to monitor delivery status.
- You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
- Credit for gift returns will be issued to the original purchaser.
- You will be refunded the return shipping cost if the return is a result of a manufacturing defect or shipping error.
Our general Return Policy does not apply to all items. For a list of exceptions and instructions on returning these specialty items, please read our Return Exceptions Policy below.
Our Standard Return Policy does not apply to all items.
Return exceptions and instructions for those particular items are outlined below.
All sales are final on sale items, promotional merchandise.
FEDEX SMART POST RETURN INSTRUCTIONS
- Place your item in a sturdy box and seal it with tape. Use the original packaging, if possible.
- Securely attach label to the largest side of the package. By using the label provided, shipping charges are prepaid. Do not alter the label.
- Remove, completely cover or mark through the original shipping label.
- Ship your package by:
- Giving it to your United States Postal Service (USPS®) carrier.
- Placing it in your mailbox.
- Dropping it off at any Post Office™. To find the Post Office closest to you, call 1.800.ASK.USPS (1.800.275.8777) or go to www.usps.com and click on Locate a Post Office.
Note: Packages larger than 2½inches by 11½ inches x 12½ inches will not fit in collection boxes
- Requesting a pickup for the next day from your USPS carrier at www.usps.com/pickup.
Note: For USPS pickups, individual items cannot exceed 70 lbs. or 108 inches in total length or girth.
- Dropping it off at your nearest staffed FedEx Office, FedEx World Service Center® or FedEx Authorized Ship Center® location or including it with your regularly scheduled FedEx Ground ® pickup.
- Keep a copy of the shipping label for your reference.
- Keep a copy of your Return Tracking Number (02 3### #### #### #### ##) for your records.
Note: The FedEx tracking number contains 20 digits, starting with 023.
- Go to www.fedex.com to track the status of your shipment.